MY MUTANT Membership Terms & Conditions

The MY MUTANT Membership Programme (“Programme”) is operated by MUTANT Malaysia under De Axcend Sdn. Bhd. By registering as a MY MUTANT member or participating in the Programme, you agree to the following Terms & Conditions.

1. Welcome Rewards

• Welcome Rewards are available exclusively to new MY MUTANT members.

• Each member and account is entitled to redeem the Welcome Rewards once only.

• Upon successful registration as a new MY MUTANT member, a Welcome Email containing the RM70 OFF redemption code will be sent to the member’s registered email address.

• The RM70 OFF reward is valid with a minimum spend of RM200 in a single order.

• The Welcome Gift is subject to stock availability. MY MUTANT reserves the right to replace it with another item of equal or higher value where necessary.

• Free Shipping is capped at RM10 per eligible order. Any shipping charges exceeding RM10 shall be borne by the member.

• Welcome Rewards are valid on the member’s first successful order only.

• A “successful order” refers to an order that has been successfully placed and paid for and has not been cancelled, rejected, returned, or fully refunded.

• Welcome Rewards cannot be combined with other discount codes, vouchers, promotions, or member offers unless otherwise expressly stated by MY MUTANT.

• Any unused portion of a Welcome Reward cannot be carried forward, exchanged for cash, transferred, or reinstated.

2. Membership Eligibility and Accounts

• Only one MY MUTANT membership account is permitted per individual.

• Members must provide accurate, complete, and current information when registering an account.

• Multiple or duplicate accounts created or controlled by the same individual may be suspended or terminated.

• Membership benefits, Reward Points, vouchers, and rewards are personal to the registered member and are non-transferable. They may not be shared, transferred, resold, or assigned to another person.

• Members are responsible for maintaining the confidentiality and security of their account information.

• MY MUTANT reserves the right to request reasonable information to verify a member’s identity or eligibility.

3. Reward Points

• Reward Points are non-transferable, have no cash value, and cannot be exchanged for cash.

• Reward Points may only be redeemed through the eligible redemption methods made available by MY MUTANT.

• Reward Points will be calculated based on eligible purchases and activities determined by MY MUTANT.

• Reward Points earned from cancelled, rejected, returned, or refunded orders may be deducted or reversed.

• Where an order is partially refunded, the corresponding Reward Points may be adjusted accordingly.

• MY MUTANT reserves the right to correct, adjust, withhold, or remove points that were awarded due to system errors, incorrect calculations, unauthorised activity, or misuse of the Programme.

• Point-earning rates, point values, redemption rewards, qualifying activities, and redemption requirements may be revised from time to time.

• Members are responsible for reviewing their points balance and notifying MY MUTANT Customer Support of any suspected discrepancy within a reasonable period.

4. Referral Rewards

• Referral Rewards are available to eligible MY MUTANT members only.

• The referred friend must be a new MY MUTANT member and register through the eligible referral link, code, or method provided by MY MUTANT.

• Referral Rewards will only be issued after the referred friend completes a successful qualifying purchase and all applicable requirements have been fulfilled.

• Cancelled, rejected, returned, refunded, fraudulent, or unsuccessful orders will not qualify for Referral Rewards. Any Referral Rewards already issued in connection with such orders may be revoked.

• Each new member may only be referred once. Where more than one referral is recorded, MY MUTANT may recognise the first eligible referral successfully registered in its system.

• Self-referrals, duplicate accounts, multiple accounts belonging to or controlled by the same individual, and any manipulation or misuse of the Referral Programme are strictly prohibited.

• Referral Rewards are non-transferable, cannot be exchanged for cash, and cannot be combined with other discount codes, vouchers, or promotions unless otherwise stated.

• The reward value, minimum spend, validity period, eligible products, qualifying purchase requirements, and other conditions may vary according to the applicable referral campaign.

• MY MUTANT reserves the right to withhold, cancel, or revoke Referral Rewards where fraudulent, abusive, suspicious, or ineligible activity is reasonably identified.

• MY MUTANT may modify, suspend, or discontinue the Referral Programme where reasonably necessary, subject to applicable law.

5. Merchandise Redemption

• Merchandise rewards are subject to stock availability at the time the redemption request is processed.

• Members must contact MY MUTANT Customer Support at [Customer Support Email] to request merchandise redemption, unless another redemption method is provided.

• Members may be required to provide their membership details, redemption information, and any other reasonable information required to process the request.

• A redemption request is only confirmed after the member receives confirmation from MY MUTANT.

• The required Reward Points may be deducted once the redemption request has been approved.

• MY MUTANT reserves the right to replace an unavailable redemption item with another item of equal or higher value where necessary.

• Redeemed merchandise cannot be returned, exchanged, transferred, resold, or converted into cash, except where required under applicable law.

• Any applicable delivery charges or collection arrangements will be communicated to the member before the redemption is confirmed.

• All images shown are for illustration purposes only. The actual product, colour, packaging, design, size, or appearance may vary slightly from the images displayed due to product updates, lighting, screen settings, stock availability, or manufacturing variations.

• Such minor variations shall not affect the stated function or value of the redemption item.

6. Promotions

• Promotional rewards, Reward Point values, redemption items, eligibility criteria, validity periods, and qualifying requirements may vary between promotional campaigns.

• Additional campaign-specific Terms & Conditions may apply. In the event of any inconsistency, the campaign-specific Terms & Conditions shall apply to that particular promotion.

• MY MUTANT reserves the right to modify, suspend, postpone, or discontinue a membership promotion where reasonably necessary, subject to applicable law.

• Unless otherwise stated, promotional rewards cannot be exchanged for cash, transferred, or combined with other promotions.

7. Programme Misuse and Account Suspension

• MY MUTANT reserves the right to verify a member’s identity, account activity, transaction history, and eligibility before approving any reward or redemption.

• MY MUTANT may suspend or terminate a membership account where fraudulent, abusive, suspicious, unauthorised, or unlawful activity is reasonably identified.

• Misuse of the Programme may result in the cancellation of rewards, forfeiture of accumulated Reward Points, suspension of membership privileges, or termination of the membership account.

• Where reasonably practicable, MY MUTANT may contact the affected member for clarification before taking further action.

8. Availability and System Errors

• All rewards, gifts, vouchers, and merchandise are subject to availability and successful system processing.

• MY MUTANT shall not be responsible for delays caused by temporary system interruptions, technical errors, or circumstances beyond its reasonable control.

• Where points or rewards are issued incorrectly due to a technical, administrative, or calculation error, MY MUTANT may make the necessary corrections after reviewing the affected transaction.

9. Amendments to the Programme

• MY MUTANT reserves the right to amend these Terms & Conditions, membership benefits, reward structures, redemption items, point values, qualifying activities, or Programme rules where reasonably necessary.

• Material changes may be communicated through the MY MUTANT website, registered email address, membership account, or other appropriate communication channels.

• Continued participation in the Programme after the updated Terms & Conditions take effect constitutes acceptance of the revised terms, subject to applicable law.

10. General

• These Terms & Conditions shall be governed by the laws of Malaysia.

• Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot be excluded under applicable Malaysian law.

• In the event of a dispute, MY MUTANT will review the matter fairly based on the available records and applicable Programme rules.

• The decision of MUTANT Malaysia under De Axcend Sdn. Bhd. shall be final, subject to applicable law and the member’s statutory rights.

• For membership-related enquiries, members may contact MY MUTANT Customer Support at info@mutant-my.com.